The troubles did not finish with the delivery at the end of November 2004. On the delivery date we found that the house did not have electricity, because the appropriate authority did not confirm the conformity of installation. The house was useless, but our move was already firmly scheduled as well as installation of the kitchen, while the house was freezing. This was a situation when one risks a heart attack, but Promogim showed only a very little understanding. Not only that the back door of the garage was missing, the front door coould not be locked because of mechanical damage. The representative of Promogim promissed an immediate, at least provisional, fix to both faults, but forgot about it as soon as we signed. These guys really do not know what does it mean fair-play.

Another shocking example from the delivery day: I asked how to open the plexiglass on the mailbox, in order to put there our names, and the representative of Promogim told me that it was too early to put a name on the mailbox. I could not believe my ears, and realised that they really did not expect us to move to the house. It seems that they just played a theatre of formal delivery in order to avoid penalties.

While we had the water supplied to the house, we found that Promogim (or one of its subcontractors) already pumped an important amount of water through our counter. That was probably why Promogim concluded the contract with the water supplier on our behalf – the supplier even sent us the first invoice in the middle of November, when we still did not have the keys (The invoice was returned back by the postal service). We had to take action to rectify this. Later the water supplier threatened us with cutting the water supply because of that first unpaid invoice – again a consequence of Promogim’s wrongdoings. To be fair to Promogim, the water supplier never established an invoice that was correct, and we always had to take a corrective action. To be fair to the water supplier: they did as many mistakes in their favour as they did in our favour – we rectified all of them.

The story continues. They forgot to pull a water pipe to the garage. As a replacement they offered us some tiles to the visitors’ washroom. We did not agree, but they put them there (white – far from our choice), so we were at risk of redoing completely the visitors’ washroom as they damaged the original wallpaper of beige colour. Finally we made a deal that Promogim would take care of the wall tiles in the kitchen as compensation. Considering that they were already obliged to put some wall tiles, it was not too much, but OK, we signed the additional contract (Formally it was a standalone contract). According to that they had to put the wall tiles around the whole kitchen upon completion of the kitchen furnishing. Guess what, they refused to honour the written contract, and it was a very unpleasant negotiation just before Christmas to push them to honour their obligations.